Returns Information

No Fault Returns

You are entitled to withdraw from this contract within 30 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and ‘as new’ with their original box and packaging including all manuals, accessories if provided. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during the returns transit.

Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum of 15% of the item price. You must notify us within 30 days from date of your order and we will provide you with the returns procedure.

Faulty Returns – Dead on Arrival.

A product is said to be 'dead on arrival' if it shows symptoms of hardware failure preventing basic operation upon its first use out of the box. In such instances please contact our customer email support within 7 days from the delivery date.

For all returns enquiries please email: sales@led-supplier.co.uk. We will then contact you with the returns procedure.

This returns policy does not affect your legal rights.